Frequently asked questions

Falcon Health is a workflow-first, AI-assisted medical documentation and correspondence platform for Australian clinicians. It helps Specialists, GPs and Allied Health Professionals reduce admin, generate clearer letters and reports, and complete documentation faster with clinician review at every step.

Falcon Health is built for letter-writing clinicians, especially specialist doctors. It can also support GPs and allied health professionals who manage referrals, clinical notes, reports, care team updates and other correspondence around care.

No. Falcon Health was created from specialist clinical experience, but the workflow can support any clinician who needs to reduce the administrative burden around clinical correspondence - including GPs and Allied Health Professionals such as Psychologists, Physiotherapists, Dietitians, Speech Pathologists and Nurse Specialists.

Most clinicians can get started within minutes. Create your account, complete your profile with your specialty and practice details, and you are ready to create your first letter. No complex setup or installation is required.

No. Falcon Health is a web-based platform. It works in a modern browser on desktop or mobile. No downloads or plugins are required.

Yes. The Freemium plan gives you access to core features and lets you create up to 10 AI-generated letters per month, with no time limit and no credit card required.

Falcon Health is a platform designed to improve the efficiency of clinical documentation and consultation workflows. The features do not replace clinical judgement - you remain solely responsible for all clinical decisions, documentation and professional conduct, regardless of any assistance provided. All clinical findings, differential diagnoses and other clinical determinations are made solely by the registered health practitioner; Falcon Health does not autonomously analyse, filter or select clinical findings or differential diagnoses based on patient consultations or conversations.

No. Your use of Falcon Health does not diminish or replace any obligation you may have as a registered health practitioner. You remain solely responsible for all clinical decisions, documentation and professional conduct. Any AI-assisted output should be reviewed, verified, edited and approved by the treating clinician before use.

Falcon Health reduces the need to split your attention between the patient, the referral, the notes and the letter. By bringing referral context, consultation capture, clinician-selected prompts and draft correspondence into one workflow, it helps you focus more fully on the consultation while documentation is supported in the background.

When transcription features are used, Falcon Health accesses the device microphone to record the ambient consultation for the purpose of producing a transcription. The audio recording itself is not retained after transcription is complete. The transcription is stored in accordance with the Privacy Policy. Clinicians are responsible for ensuring patients are informed of, and consent to, recording in accordance with applicable professional and legal requirements.

All personal information collected through the Platforms is stored on servers located in Australia and handled in accordance with Australian privacy laws. Falcon Health will not disclose or transfer personal information to overseas recipients and will not sell personal or clinical data to any third party.

Falcon Health is building direct integrations with leading Australian practice management systems. In the meantime, letters can be exported and added to your practice management system manually. Integration updates will be confirmed on this page as they become available.

Falcon Health supports a wide range of clinicians who produce letters, reports, referrals and clinical correspondence, with current and intended use cases including Endocrinology, Paediatrics, Psychiatry, Surgery, ENT, Cardiology, Vascular surgery, Rheumatology, General Practice and selected Allied Health workflows.

Falcon Health has a free plan that includes up to 10 AI-generated letters per month. The Base plan is A$70 per month when billed annually, or A$100 per month when billed monthly. Group Practice pricing is available by custom quote.

Payments may be processed through third-party processors. Falcon Health collects and handles payment information in accordance with its Privacy Policy and Terms of Use.

Paid Subscription Plans automatically renew unless cancelled with 30 days' notice before the billing date. Subscription fees already paid are not refundable except where required by law or where Falcon Health withdraws access otherwise than in accordance with the Terms of Use.

Every eligible referral letter sent through Falcon Health can include a footer link. When a colleague signs up and becomes a paying subscriber using your referral link, you receive a discount toward your next billing cycle.

Falcon Health is a documentation tool and is not represented as a therapeutic good, medical device or software as a medical device for the purposes of the Therapeutic Goods Act 1989 (Cth). Falcon Health does not diagnose, treat or replace clinical judgement. Clinicians remain responsible for all clinical decisions, documentation and professional conduct. For specific regulatory questions, seek independent advice or contact hello@falconhealth.com.au.

Falcon Health can support clinicians in private practice and hospital-based settings where its documentation workflow fits local requirements. For hospital-specific data governance, procurement or compliance needs, contact Falcon Health to discuss your setting.

Falcon Health was founded by A/Prof. Dr Shihab Hameed, a Paediatric Endocrinologist with more than 20 years of clinical experience, and Ronald Cheung, an enterprise software engineer with 20 years of experience. Falcon Health is based in Australia.